Frequently asked questions about your stay

Arrival / check-in: Your booked Luxury Apartment will be available from 4 pm on the day of arrival.

Departure / check-out: The apartment is usually handed over in person on the evening before departure between 5 pm and 7 pm, or on the day of departure between 7 am and 9 am. Additional charges should be settled the evening before, including the local tax, final cleaning fee, bread service and other extras.

Yes, of course. For a small fee, we can order fresh bakery rolls for you every day. Please place your order by 12 noon the day before. The next morning, you will find your bread bag on the shelf in the entrance area and can pick it up whenever you like.

Yes, each apartment has its own parking space in our on-site garage, which is accessible by lift. If you need an additional parking space, it is available on request for a fee of €30 per day. Wallboxes are also available for electric vehicles and can be used for an additional fee.

No, out of consideration for our other guests, we are unfortunately unable to accommodate pets at our property. We appreciate your understanding.

In summer, there is no minimum stay, so you can stay as long as you like to explore the nature around Fiss and really get to know the area. In winter, bookings are generally available from Saturday to Saturday. An exception is the early snow season before Christmas and the late winter season in March, when other arrival days may be possible depending on availability. For last-minute enquiries, we are also happy to check whether we still have availability.

We know that plans sometimes change, so we have taken that into account:

• Up to 1 month before arrival: free cancellation
• 1 month to 1 week before arrival: 70% of the booking price
• During the last week before arrival: 90% of the booking price
• Cancellation on the day of arrival or no-show: 100% of the booking price

When booking your apartment, a deposit of 40% of the booking price is due within 14 days. The remaining 60% is due one month before your arrival. We also reserve the right to cancel a booking within 24 hours of receipt without giving a reason.

Absolutely. On request, we are happy to provide baby equipment such as a changing mat, high chair, cot and nappy bin. You can also borrow all-terrain pushchairs with a sports seat. This means one less thing to worry about on holiday, so you can simply enjoy time with your family.

Our property is located in the centre of Fiss, just around 250 metres from the valley station of the cable cars. You can also store your skis, snowboards and boots directly at the valley station in modern, heated and lockable lockers, so you can start each day on the slopes without having to carry much gear.